Job Description

Responsibilities

• Act with integrity and maintain a customer-first approach in all interactions.
• Address basic queries related to PhonePe accounts and transactions.
• Switch efficiently between phone and data channels as required.
• Follow established process guidelines to resolve issues effectively.
• Build and maintain customer trust through meaningful interactions.
• Meet hourly and daily productivity targets consistently.
• Utilize internal tools and processes to resolve customer issues efficiently.
• Escalate complex cases to the relevant teams for prompt resolution.
• Recommend and contribute to process improvements.
• Educate and engage customers, enabling them to make the most of PhonePe’s services.

Ideal Candidate Profile

• Communication Skills: Excellent written and verbal communication abilities.
• Adaptability: Strong learnability and flexibility to respond to diverse scenarios.
• Active Listener: Ability to address objections effectively and empathize with customers.
• Customer-Centric: A strong orientation toward understanding and addressing customer needs.
• Team Player: Willingness to work collaboratively and accept constructive feedback.
• Time Management: Ability to multitask, prioritize tasks, and manage time effectively.
• Language Proficiency: Fluency in English and Hindi is mandatory; knowledge of South Indian languages is an added advantage.
• Education: Graduation (10+2+3) is required.
• Experience: 0-2 years in a customer-facing role.

Other Benefits

Work Environment

• 5-day workweek with 2 rotational days off.
• Complimentary lunch.

Insurance Benefits

• Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance

Wellness Programs

• Employee Assistance Program
• Onsite Medical Center
• Emergency Support System

Parental Support

• Maternity Benefits
• Paternity Benefit Program
• Adoption Assistance Program
• Day-care Support

Mobility Benefits

• Relocation Assistance
• Transfer Support Policy
• Travel Policy

Retirement Benefits

• Employee PF Contribution and Flexible PF Contribution
• Gratuity
• National Pension Scheme (NPS)
• Leave Encashment

Additional Perks

• Higher Education Assistance
• Car Lease Program
• Salary Advance Policy

Don’t miss out, CLICK HERE (to apply before the link expires)