Responsibilities:
- Act with integrity and prioritize the customer in every interaction.
- Address basic queries related to PhonePe accounts and transactions.
- Flexibly switch between phone and data channels as needed.
- Adhere to specified process guidelines to achieve resolution.
- Build trust with customers through effective communication.
- Meet hourly and daily productivity targets.
- Utilize internal processes and resources to drive quick resolutions.
- Escalate issues to the relevant teams when necessary for resolution.
- Suggest improvements to processes based on experiences and observations.
- Engage and educate customers, helping them make the most of PhonePe’s offerings.
Ideal Candidate Should:
- Possess excellent written and verbal communication skills.
- Demonstrate good learning ability.
- Be an active listener and handle objections effectively.
- Show strong customer orientation and adapt to different scenarios.
- Be a team player, open to feedback and flexible.
- Have the ability to multitask, prioritize, and manage time efficiently.
- Be proficient in English and Hindi.
- Hold a graduation degree (10+2+3) as a minimum qualification.
- Have 0-2 years of experience in a customer-facing role.
- Multilingual skills (spoken and written) in South Indian languages are preferred.
Other Benefits:
- Complimentary lunch.
- 5-day work week with 2 rotational days off.
- Access to full-time PhonePe employee benefits (not applicable for interns or contract roles).
Insurance Benefits:
- Medical Insurance
- Critical Illness Insurance
- Accidental Insurance
- Life Insurance
Wellness Program:
- Employee Assistance Program
- Onsite Medical Center
- Emergency Support System
Parental Support:
- Maternity Benefit
- Paternity Benefit Program
- Adoption Assistance Program
- Day-care Support Program
Mobility Benefits:
- Relocation Benefits
- Transfer Support Policy
- Travel Policy
Retirement Benefits:
- Employee PF Contribution
- Flexible PF Contribution
- Gratuity
- NPS
- Leave Encashment
Other Benefits:
- Higher Education Assistance
- Car Lease
- Salary Advance Policy
- Don’t miss out, CLICK HERE (to apply before the link expires)
