Associate Analyst – Executive Assistant – USI Leadership Support

Responsibilities of this role include:

• Supporting UK-based Executive Assistants (EAs) by handling expense claim submissions, reconciling American Express statements, booking meeting rooms, and creating travel itineraries for Partners in compliance with Deloitte policies and systems.
• Responding promptly to ad hoc requests and general inquiries from EAs.
• Managing requests and tickets through the ESS Service Portal (ServiceNow) in line with ESS best practices.
• Following Quality Assurance protocols by properly filing all deliverables and correspondence with EAs and other requestors in designated Microsoft Teams folders.
• Ensuring compliance with the Deloitte UK Travel & Expenses policy.
• Updating service documentation and training materials (such as SOPs, Process Maps, and SIPOCs) when necessary.
• Acting as an out-of-office contact by managing client emails during Senior Directors’ absences.
• Building and maintaining strong relationships with key client EAs.
• Establishing rapport with stakeholders, partners, directors, and staff.
• Providing coverage during holiday and sickness periods.
• Assisting with ad hoc projects and tasks for senior directors and associate partners.
• Collaborating effectively within diverse teams, fostering an inclusive team culture that values individual contributions.