Application Tech Support Practitioner

Job Summary:
As an Application Tech Support Practitioner, you will serve as the critical interface between clients and systems or applications, ensuring seamless operations. Leveraging exceptional communication skills and deep product knowledge, you will accurately identify client issues and design effective resolutions. Your role will contribute to maintaining the reliability and quality of world-class systems, fostering customer satisfaction and operational excellence.

Key Responsibilities:

• Act as the primary interface between the client and the system or application.
• Accurately define client issues using strong communication skills.
• Interpret and design solutions based on in-depth product knowledge.
• Provide technical support and troubleshooting to address client queries.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Ensure timely resolution of client issues to uphold customer satisfaction.
• Document and maintain records of client interactions and issue resolutions.
• Stay informed about the latest product developments and industry trends.

Professional & Technical Skills:

Must-Have Skills:

• Proficiency in Service Desk Management and Service Desk Voice Support.

Good-to-Have Skills:

• Familiarity with ITIL framework and best practices.

Additional Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Team collaboration and adaptability in a dynamic environment.

Qualifications:

• Bachelor’s degree in a relevant field.
• 0-2 years of experience in Service Desk Management or related roles.

Location: Bengaluru, India

This role is an excellent opportunity for individuals passionate about technical support and client satisfaction, with opportunities to grow and stay updated in a dynamic technology environment.