Application Tech Support Practitioner

Job Title: Application Tech Support Practitioner

Role Overview:
As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application, ensuring quality service and smooth operation. Using strong communication skills, you’ll keep our world-class systems running, accurately identifying client issues, and crafting solutions based on comprehensive product knowledge.

Key Responsibilities:

• Act as a primary point of contact for clients, managing interactions effectively and ensuring their issues are resolved promptly.
• Build and expand your knowledge to support both the clients and the team, enhancing the overall support experience.
• Participate actively in problem-solving discussions, contributing to efficient resolution strategies.
• Define and understand client issues accurately, using your product expertise to develop tailored solutions.
• Collaborate with the team to continually enhance system performance and boost client satisfaction.
• Stay current with product updates and improvements to offer informed support and guidance.
• Create and contribute to knowledge base articles and documentation to streamline future support processes.

Professional and Technical Skills:

• Essential Skills: Proficiency in Service Desk Management and Service Desk Voice Support.
• Additional Skills: Familiarity with incident management tools, providing an edge in handling client issues efficiently.
• A strong foundation in IT service management principles and best practices.
• Excellent communication and interpersonal skills for effective client interaction.
• Proven ability to analyze and troubleshoot technical issues.
• Familiarity with the ITIL framework and its processes is advantageous.

Minimum Requirements:

• 0-2 years of experience in Service Desk Management.
• Completion of 15 years of full-time education.

Additional Information:

• This role is based in our Bengaluru office, requiring dedicated support to maintain optimal system performance and client satisfaction.

In this role, you’ll be part of a dynamic team, contributing to the success of our clients and systems through quality-driven service and a proactive approach to problem-solving.