Application Tech Support Practitioner

Job Description

Position: Application Tech Support Practitioner
Location: Bengaluru
Experience: 0-2 years
Education: 15 years of full-time education

Role Overview

As an Application Tech Support Practitioner, you will serve as the interface between the client and their systems or applications. Committed to maintaining quality, you will utilize exceptional communication skills to ensure seamless operation of our world-class systems. Your role involves accurately identifying client issues and developing effective solutions based on your in-depth product knowledge.

Key Responsibilities

• Build expertise and support the team in day-to-day operations.
• Participate in collaborative problem-solving discussions.
• Provide ongoing support to clients, promptly resolving issues to maintain client satisfaction.
• Engage with clients to accurately identify and understand their issues.
• Use deep product knowledge to interpret issues and design effective solutions.
• Work with the team to enhance system performance and overall client satisfaction.
• Keep up-to-date with the latest product developments and enhancements.
• Contribute to knowledge base articles and documentation for efficient issue resolution.

Professional & Technical Skills

• Must-Have Skills: Proficiency in Service Desk Management and Service Desk Voice Support.
• Good-to-Have Skills: Familiarity with incident management tools.
• Strong understanding of IT service management principles and best practices.
• Excellent communication and interpersonal skills.
• Analytical skills to troubleshoot and resolve technical issues.
• Knowledge of ITIL framework and processes.

Additional Information

• This role is based in our Bengaluru office.
• A minimum of 0-2 years of experience in Service Desk Management is required.
• Candidates must have completed 15 years of full-time education.