Technical Support

Job Description: Technical Customer Support (International Process – US Shift)
Work Location: Office (Night Shift, US Process)
Immediate Joiners or Candidates with a Maximum 1-Week Notice Period Only

Key Responsibilities:

• Work night shifts (US Process) from the office.
• Provide first-line troubleshooting, leveraging available resources, and document all actions before escalating tickets to Level 2 (L2) support teams.
• Ensure all reported issues are addressed within the defined SLA timelines.
• Work towards effective and timely resolution of customer issues.
• Communicate priority issues to relevant stakeholders promptly and coordinate until resolution is achieved.

How to Apply:
Share your updated CV via WhatsApp with Aravindhan at 7904102290
Or Email: AV00826494@techmahindra.com

Role: Technical Support (Voice / Blended)
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full-time, Permanent
Role Category: Voice / Blended

Qualifications:

• Education: Any Graduate
• Preferred Skills:
  • Experience in a technical international voice process
  • Strong communication skills for effective customer support