Operations Associate, VKYC

About the Role:

We are seeking specialists to join the VKYC (Video Know Your Customer) team. As a VKYC Specialist, your main responsibility will be to complete video KYC for our customers while constantly seeking ways to enhance their experience. You will be expected to provide seamless support throughout the video KYC process.

Responsibilities:

• Act with integrity and prioritize the customer in every interaction.
• Handle cases that involve video calling.
• Follow the specified process guidelines defined for video KYC procedures.
• Build and maintain customer trust through positive interactions.
• Meet hourly and daily productivity goals.
• Utilize internal processes and resources to drive resolution.
• Recommend improvements to enhance the process.

Ideal Candidate Requirements:

• Excellent verbal and written communication skills.
• Strong learnability and adaptability.
• Active listening skills with the ability to handle objections.
• Customer-first mindset with the ability to adapt to varying scenarios.
• Team player, flexible, and open to feedback.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in English and Hindi is mandatory.
• Graduation (10+2+3) is required.
• 0 to 1 year of experience in a customer-facing role.
• Multilingual proficiency in South Indian languages (spoken and written) is preferred.
• Willingness to work 6 days a week with rotational week offs.

Employee Benefits for Full-Time Roles:

• Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance.
• Wellness Program: Employee Assistance Program, Onsite Medical Center, and Emergency Support System.
• Parental Support: Maternity and Paternity Benefits, Adoption Assistance, and Day-care Support.
• Mobility Benefits: Relocation benefits, Transfer Support, and Travel Policy.
• Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, and Leave Encashment.
• Other Benefits: Higher Education Assistance, Car Lease, and Salary Advance Policy.

This is a great opportunity for candidates looking to grow in a dynamic and customer-focused environment.