Ops Support Specialist

Job Title: Ops Support Specialist 4

Job Summary:
The Ops Support Specialist 4 is an entry-level role responsible for providing operations support services such as record/documentation maintenance, account management, and imaging, as well as acting as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The primary objective is to support daily operational activities aligned with Citi’s infrastructure and processes.

Key Responsibilities:

• Follow established procedures to complete complex tasks and resolve issues requiring thorough investigation and research.
• Provide team support, serving as a subject matter expert, training new hires, leading special projects, and allocating work to lower-level employees as needed.
• Conduct basic research, analysis, and manage workflows effectively.
• Support a broad range of products and services offered by the organization.
• Communicate key information to senior managers and assist in activities to mitigate risks or losses.
• Assess risks during decision-making, ensuring compliance with applicable laws, regulations, and internal policies.
• Use ethical judgment to address and escalate control issues transparently.

Qualifications:

• 0-3 years of relevant experience in a business office or operational environment.
• Strong proficiency in computer applications, particularly complex databases and spreadsheets.
• Demonstrated technical and administrative expertise with exceptional attention to detail.
• Familiarity with work area activities, policies, and procedures.

Education:

• High School Diploma or equivalent.

Job Family Group: Operations – Core
Job Family: Operations Support

Citi’s Commitment to Diversity:
Citi is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Citi provides reasonable accommodations for individuals with disabilities.

Apply Now to become a part of a dynamic team contributing to Citi’s operational excellence.