Technical support associate

Job Title: Technical Support Associate
Company: Tech Mahindra
Location: Pune
Education: Any Graduate
Shift Timings: 24×7 Rotational Shifts (including night shifts)
Notice Period: Immediate to 15-day joiners
Work Model: On-site with two-way cab facility

Who Can Apply
Both freshers and experienced candidates are welcome. Exceptional written and verbal communication skills in English are essential for this role.

Role & Responsibilities

• Respond to customer requests via phone calls, emails, and chat support.
• Provide after-hours on-call support for troubleshooting technical issues.
• Support end-user devices and peripherals, including computer hardware, operating systems, communication tools, software applications, data processing, and security.

Additional Information

• Recruiter: Sonali N
• Role: IT Support – Technical Support Associate
• Industry: IT Services & Consulting
• Department: IT & Information Security
• Employment Type: Full-Time, Permanent

Preferred Key Skills

• IT Helpdesk
• Service Desk
• Voice Support